Today, online, I reviewed my landline phone bill. I noticed that for the past 2 months I've been getting charged for internet service that I actively had removed after a bad encounter with the technician. I called the 800 number, was placed on hold for 45 minutes, only to have to repeat myself several times. Total time spent on correcting the original issue 1 hour and 15 minutes! The Customer Service Rep then wanted me to complete a survey about her service! Moral to the story, people in general have come to accept poor service as a standard. Such that, when hiring a commercial cleaning company or total facility maintenance company, the customer does not even consider, "how will this company respond to service issues"?
Squeak E Clean's cornerstone is exceptional customer service. Period. The policies that we've written and abide by, support the customer, their concerns and the method in which those concerns are rectified. Squeak E Clean is so much more than a “Mom & Pop” shop. We operate with the organization and follow through of a company 3 times our size, yet with the "personal touch" that makes each client feel as if they are the only one. All calls and emails are returned and problem solved within the hour. Service issues are resolved the same day. We are available to our customers 24/7/365. Why? Because that's what real customer service is.
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ReplyDeleteExcellent piece. I agree with you 100%, as consumers we are so accustomed nowadays to poor service that we often forget that we have a choice of what companies we choose to spend our money with and customer service should ALWAYS be first! Great reminder!
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